Product Warranty

All Warranty Terms and Conditions apply to product purchased from Dentons authorised Hong Kong and Macau retailers (the Company) only.

Due to health regulations, pillows are non-exchangeable/refundable once the pillow has been removed from its packaging. Please ensure choosing the correct pillow for you. Purchasing an incorrect pillow will not be covered under the manufacturer’s warranty.

If you believe your pillow to be faulty, all returns are to be made through the authorised stockist where the product was purchased.

Dentons Pillows come with a 5-year warranty. The warranty is effective from the date of delivery.

Our 5-year replacement warranty protects consumers against potential product faults or defects.

 

Dentons products are individually processed, therefore minor variations can occur.

 

If a valid proof of purchase is provided, Dentons will give you the following warranty for its products subject to the conditions set out below:

 

Dentons General Warranty Conditions:

The warranty is valid only if the Dentons product is used and handled correctly as per the products instructions.

The Company must be notified in writing of the defect within 30 calendar days of it appearing.

The warranty does not cover normal changes in hardness/softness or properties which do not affect the pressure relieving properties.

The warranty covers physical defects and changes which cause a visible and permanent indentation of more than 1.5cm in the Dentons material.

To make a claim under the warranty you must present the original invoice or sales receipt as evidence of your purchase, and evidence of damage/defects.

The warranty does not apply:

If the product has been purchased used (second hand), or from anyone other than an authorised stockist or directly from the manufacturer.

If the Dentons instructions for using, cleaning and maintaining the product have not been followed, or if the product has otherwise been damaged as a result of poor maintenance, or careless use.

If the product has been bent, squeezed etc in cold temperatures and laid in the sun and/or for a period of time causing the material to tear or be permanently deformed.

If the product has been wet or soaked. The Dentons material absorbs fluids and is difficult to dry, which reduces the functionality permanently and may cause the pillow to snap.

If the product is very soiled or unhygienic due to storage of the product in an unsuitable location.

If the product has been altered or repaired without the permission of the Company.

If the product has been intentionally damaged.

The zips on the removable cover of Dentons pillows unless faulty upon receipt of the product.

If products are repaired under the warranty, the original warranty period is not extended. Please note the warranty is for replacement only.

If the situation involves medical or health problems (such as allergies, discomfort, back pain, etc.)

In the event of dispute, the Company reserves the right of final adjudication, and the customer agrees to be bound by the final decision of the Company.